Join Everbridge Chief Product Officer, Bryan Barney, and guest speaker Principal Forrester Analyst, Brian Wrozek, for an engaging discussion on how organizations can prepare for 2024, digital & physical threats to watch out for, and proactive strategies to ensure business continuity.    Further, hear insights from Brian Wrozek such as: Forrester’s methodology and findings in the […]

With daily news alerts about the new and exciting capabilities of AI, you may be wondering how these technological advances can impact your online presence – and we’re here to help solve that mystery! Go beyond conventional keyword searches and discover the benefits of advanced features like image search and concept search, elevating the user […]

TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour […]

“Why are customers leaving our store without buying anything? How do we increase the average order size on takeout orders?” Imagine asking your customers these questions directly and getting real feedback – in seconds. With so many reviews and feedback spread out across channels, this approach isn’t feasible. Until now. AI can analyze thousands of […]

Maintaining a high level of team productivity is crucial, and disengagement can pose a significant obstacle. Employee engagement and customer experience are intertwined, and recognizing early signs of disengagement is key to preventing its negative impact. So, how can you identify these signs before they become a problem? By boosting employee engagement and well-being through […]

Optimizing your professional services organization is becoming increasingly challenging. The need to keep the lights on (face and solve traditional professional services challenges) continues alongside the growing need to adapt to emerging industry transformation trends, such as organizational convergence and artificial intelligence (AI). This is the fundamental dilemma faced by professional services organizations today. It […]

On Feb 1st at 2pm GMT Looking to diversify your CS Team in 2024? With the CS landscape undergoing a huge shift it can be overwhelming to know where to start or what to prioritise. Join our upcoming webinar with Remco de Vries, Global VP, Gainsight and Stijn Smet, Head of CS at Whale as they talk through key […]

Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 (British Summer Time), this event will […]

AI isn’t just a trend; it’s akin to witnessing the dawn of the Internet. But data-backed research for successful adoption is elusive. TSIA World INTERACT is the only conference to present data around what works and what doesn’t when it comes to AI and your business models. This special 15-minute online event provides an overview […]

Join us on Thursday at 1pm ET, February 8, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position – we all have something to learn from each other. This series is meant […]

The Shift-Left strategy is set to continue its upward trajectory as one of the key trends for Customer Support in 2024. This proactive approach involves the early identification and resolution of potential issues, enhancing customer satisfaction while simultaneously reducing the reliance on time-consuming and costly assisted service interactions. Empowering customers with self-service tools serves as […]

Join us as we celebrate 15 years of Oracle Engineered Systems, showcasing customer success stories and the diverse range of use cases that have shaped this remarkable journey of technology innovation. At this event, we’ll delve into how data can help transform and improve our customers organizations: Gain insights into data-driven strategic decision-making, leveraging Oracle […]

Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024. Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program. From appointing a Customer Education leader […]

Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However, through-partner marketing and sales strategies historically only focus on the buying side of the customer lifecycle. SaaS-modeled businesses are recognizing that partners remain involved as a trusted resource for customers […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

Join us on Thursday at 1pm ET, February 22, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position – we all have something to learn from each other. This series is meant […]

We often hear that Customer Success and Support should be playing on the same team. With an even greater need for digital CS fueled by ongoing changes and the consolidation of CX teams, this adage is needed now more than ever. Support has always had the data to help CS not just with prediction of […]

Join us for an insightful talk that will unravel the secrets of transforming ordinary sales pitches into powerful KPIs that drive tangible business impact. Annie Dean will guide you through the process, providing examples and actionable advice. Here’s what you can expect to discover: 💡 Identifying and defining key business objectives 🤝 Translating value propositions […]

What’s been the one constant in customer education the past few years? Change. And that’s why staying ahead of the curve is no longer a nice-to-have, it’s a must-have. As productivity and profit have taken center stage over ‘growth at any cost’, there’s no better time to redefine how your education program drives impact. Join […]

Struggling to find the balance between retaining existing customers and driving growth through lead generation? In this session, you’ll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport established with customers. Learn from real-life experiences and discover actionable strategies to propel your organisation […]

We’re thrilled to announce an exclusive webinar featuring Head of Customer Success at Simplifier, Andy Butz. With a remarkable track record at industry giants like Microsoft, Salesforce and LinkedIn, Andy has been at the forefront of redefining customer success strategies for some of the most successful SaaS companies worldwide. What we will cover during the […]