Join us for an insightful talk that will unravel the secrets of transforming ordinary sales pitches into powerful KPIs that drive tangible business impact. Annie Dean will guide you through the process, providing examples and actionable advice. Here’s what you can expect to discover: 💡 Identifying and defining key business objectives 🤝 Translating value propositions […]

What’s been the one constant in customer education the past few years? Change. And that’s why staying ahead of the curve is no longer a nice-to-have, it’s a must-have. As productivity and profit have taken center stage over ‘growth at any cost’, there’s no better time to redefine how your education program drives impact. Join […]

Struggling to find the balance between retaining existing customers and driving growth through lead generation? In this session, you’ll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport established with customers. Learn from real-life experiences and discover actionable strategies to propel your organisation […]

We’re thrilled to announce an exclusive webinar featuring Head of Customer Success at Simplifier, Andy Butz. With a remarkable track record at industry giants like Microsoft, Salesforce and LinkedIn, Andy has been at the forefront of redefining customer success strategies for some of the most successful SaaS companies worldwide. What we will cover during the […]

Here’s what you’ll learn Join us live on March 5, 2024 as our panel dives into the challenges of measuring the impact of AI in Customer Service, one of the most important and interesting insights from this years Customer Service Trends report. If you can’t attend live, register anyway and we’ll send you the recording. […]

Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 […]

AI is already creating shifts in the employee base of technology companies. How long before AI capabilities replace 25% of the workforce in tech? AI will reduce the amount of labor required to develop, sell, and service technology solutions. Right now, there are three challenges facing technology leaders as they work to operationalize AI capabilities: […]

Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to manage and build communities that reignite customer engagement and deliver on customer needs.

Too often, Sales and Customer Success teams find themselves operating in silos with limited cooperation. However, both parties have responsibility for growing the customer. without clearly defined and coordinated goals, roles, and compensation plans, the go to market motion will be inefficient. At worst, it can be completely broken, with Sales and Customer Success practitioners […]

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success! Register Today

Online communities are a powerhouse of customer engagement – driving on-demand self-service and value for your customers at scale. Join this half-day virtual event featuring industry leaders, community best practices, and peer to peer breakout discussions to discover how you can build or reimagine a community to drive new value in 2024. You’ll learn more […]

It’s the trial of the century: join Tethr’s Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond, and CX Accelerator’s Nate Brown as they interrogate the traditional customer survey. You’ll leave the virtual courtroom with ideas for combining survey data and predictive CSAT to inform your CX priorities and increase customer satisfaction. Here’s what’s on […]

Customer success can be a minefield of difficult conversations and interpersonal situations. Navigating tense renewal negotiations, conflict with other departments, and calming angry customers are just a few of the challenges you face daily. It can be tricky to deal with, especially if the thought of conflict makes you sweat, but getting these wrong can lead […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

How you keep your customers digitally engaged is the focal point for building strong customer relationships. However, companies often struggle to forge deep customer bonds due to the complexity of digital-servicing channels, surging customer expectations, and squeezed labor markets. AI-enabled customer service is now the most effective rescue. Forrester predicts that 42% of AI decision-makers […]

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours, at night, or even on the weekends. So how do you cultivate a self-sustaining engagement cycle that keeps the community thriving even when your community manager is away? Best practices […]

Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their resources too thin or […]

Customer expectations are at an all-time high, so businesses require a robust, agile, and comprehensive platform to not only meet, but exceed these expectations. Totango and Catalyst have joined forces to provide the most innovative customer growth platform to support the post-sale revenue cycle, combining their customer success and post-sale expertise and technology so that […]

Achieving personalized experiences is key to ensuring customer contacts recognize the value of your product and continue investing in it. Join Gainsight to discover how you can leverage individual contact insights to create scalable, personalized journeys that enhance engagement and loyalty. Our experts will show you how data from various sources, including CSM notes and […]

We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at a surprisingly simple way to measure the impact of training, talking points you can use to keep your leadership team on board, and how you can position your program for […]