Partnering with Customers

An overview of the principles benefits to both customer and supplier of having a partner/partner relationship approach rather than a buyer/supplier relationship, together with an explanation of the "shared risks, share rewards" model. The Partnering Approach The "Shared Risks, Shared Rewards" Model

PracticalCSM2022-10-12T23:24:32+01:00Categories: Level 3, Putting It All Together|Tags: approach, buyer, Customer, partner, partnering, provider, relationship, risk, shared, Supplier|

Working with the Customer: Credibility & Rapport

A discussion about how to create, develop and manage relationships with customer stakeholders, with a particular focus on the importance of both credibility and rapport. Working With the Customer: Credibility & Rapport

PracticalCSM2022-10-12T20:54:53+01:00Categories: Level 2, Phase 2: Commitment|Tags: collaboration, credibility, leadership, Management, partner, People, rapport, relationship, stakeholder, trust|