How to calculate the ROI of Customer Success
Why Businesses Exist
An overview of the reason behind why businesses exist and how they fulfil this purpose. Why Businesses Exist How Businesss Fulfil their Purpose
Who Else Businesses Create Value For
Lists who else (besides owners) businesses generate value for, and why this is important. Who Else Businesses Create Value For Why It is Important to Understand
How Expenditure & Profits are Calculated
A brief overview of how businesses calculate both their expenditure and their profits in order to generate an "annual return" statement. How Expenditure & Profits are Calculated The Annual Return Statement
Customer Success and ROI (Audio)
A conversation with Adam Joseph. Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. In this conversation, Adam gives his own personal perspective on ROI (or return on [...]