Determining the Value Generated

A discussion about how value can be measured, including an explanation of the difference between direct and indirect value. Determining the Value Generated Direct Value (Direct Benefits)

PracticalCSM2022-09-19T11:13:00+01:00Categories: Level 3, Phase 6: Value Realization|Tags: achievement, attainment, direct, indirect, Objective, outcome, Phase 6, Phase Six, realization, Value|

Promised and Anticipated Value

An overview of what happens during Practical CSM Framework Phase Six: Value Realization and why it is essential for CSMs to understand both what value has been promised to the customer and what additional value the customer desires to attain. Promised and Anticipated Value

PracticalCSM2022-09-19T11:13:00+01:00Categories: Level 3, Phase 6: Value Realization|Tags: achievement, attainment, Goal, Objective, outcome, Phase 6, Phase Six, realization, target, Value|

Onboarding Vs Adoption Vs Value Realization

An overview of the differences between onboarding, adoption and value realization phases within the Practical CSM Framework. Onboarding Vs Adoption Vs Value Realization

PracticalCSM2022-10-12T21:11:02+01:00Categories: Level 2, Phase 3: Onboarding|Tags: Adoption, fundamentals, onboarding, overview, phase 3, phase three, realization, Value|