Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Three (Audio)

PracticalCSM2022-11-01T10:49:48+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Two (Audio)

PracticalCSM2022-11-01T10:50:23+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Consultative Questioning

A discussion on why consultative questioning skills are important to CSMs, together with an overview of consultative questioning best practice. Consultative Questioning

PracticalCSM2022-10-12T20:31:46+01:00Categories: Level 2, Phase 2: Commitment|Tags: achievement, attainment, consultative, Goal, Objective, outcome, question, realization, target, Value|

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Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Three

PracticalCSM2022-10-09T21:20:07+01:00Categories: CPD, Customer Success Strategy, Videos|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part Two

PracticalCSM2022-10-09T21:18:17+01:00Categories: CPD, Customer Success Strategy, Videos|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part One (Audio)

PracticalCSM2022-11-01T16:00:59+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Resellers… Are you a valued partner or just another supplier? – Rich Goodman – Part One

PracticalCSM2022-10-09T20:54:35+01:00Categories: CPD, Customer Success Strategy, Videos|Tags: distributor, glu, Goodman, lifecycle, outcome, reseller, Rich, Richard, Selling, success|

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Customer Success is the Customer Experience that Customers actually want

PracticalCSM2022-10-09T19:56:44+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: CS, Customer, CX, experience, focus, happy, journey, outcome, role, success|

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What is your customer success strategy?

PracticalCSM2022-10-08T21:00:31+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: basic, CSM, Document, Goal, Knowledge, outcome, Skill, Strategy, success, why|

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How to Define our Customers Outcomes?

PracticalCSM2022-10-08T20:57:37+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Business, Customer, define, Document, Goal, need, Objective, outcome, requirements|

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