Getting the Adoption Requirements Agreed
A discussion about how get adoption requirements for an engagement agreed by all relevant stakeholders. Getting the Adoption Requirements Agreed
Research Techniques: The Workshop
An overview of the workshop as a tool for researching and analysing information and for gaining concensus agreement and commitment from customer stakeholders. Research Techniques: The Workshop
Directly & Indirectly Impacted Users
A discussion on impacted users and an explanation for the difference between directly and indirectly impacted users, together with discussion on why understanding both types of impacted users can be important. Directly & Indirectly Impacted Users
Knowledge Skills & Attitude (KSA) Concepts
An overview of KSA (knowledge, skills and attitude) and how KSA levels of impacted users affect the onboarding process. Knowledge Skills & Attitude (KSA) Concepts
Adoption and Change Management
A discussion on how change management best practice techniques are fundamental to the adoption process, together with an overview of the ADKAR change management model. Adoption and Change Management The ADKAR Change Management Model
Adoption Fundamentals
An overview of the role and purpose of adoption within customer success management, and a discussion on the role and purpose of pilots and phases Defining Adoption & the Importance of Adoption Adoption Pilots and Phases