Partner networks are an increasingly important avenue to increase product and service sales, and to deliver service engagements. For a third of tech companies, 75% or more of revenue comes from reseller partners. And on average, 18% of professional services projects are delivered by subcontractors or partners, but these projects average a much lower margin [...]
Wednesday, Nov 30, 2022, 2:00 - 3:00 pm EST Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals - and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with [...]
🗓 Date: December 1-2, 2022 📍 Location: London What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and [...]
We have invited Jade Cass from G2 to talk about why advocacy is rocket fuel to your growth and how Customer Success can build an effective advocacy machine. Agenda 1. How advocacy works, what buyers look for and what impact this can have on your business 2. Common challenges in creating and maintaining advocacy programs [...]
The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe and beyond have taken a great interest into what the growth of SaaS and Customer Success looks like within this region now, as well as trends for the future. On [...]
Whether you’re selling into the enterprise, or selling within an enterprise, the Salesloft platform is ready to support your sales team in reaching its revenue targets. Our flexible and scalable platform just got another major influx of enterprise-grade features that’ll help you coordinate across multiple sales functions, give you even more control over your data [...]
Webinar highlights Learn about Oracle Guided Learning (OGL) and hear about one customer's successful implementation. Oracle Guided Learning is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work. During this webinar, we will: Outline the key features of OGL and then run a short demonstration Discuss the recent [...]
How to hire, develop and grow high performing teams in Customer Success Agenda 1. Why people quit Customer Success and the early signs to look out for. 2. What motivates people and the keys to peak performance. 3. The different roles of Customer Success and what to expect and competences required. 4. How to build career paths and enable continuous [...]
If we learned anything from the past two years fighting the talent war and dealing with economic uncertainty, it is that change is happening more rapidly than ever before. Professional services organizations (PSOs) have taken different paths to success, including hoarding talent, laying off employees, and leaning into freelancers versus backfilling open roles. But focusing [...]
We’ve had a challenging couple of years and a crazy 2022. So what’s coming in 2023? Will markets stabilize, have CS teams been affected by current changes, will layoffs and hiring freezes stop or are these trends a sign of bitter things to come? We’re inviting four of the best CS leaders and influencers to debate [...]