Overview There is a belief that AI can fundamentally improve intelligence, profitability, and scalability of technology business models. However, it remains unclear what specific use case scenarios and business benefits companies will receive from implementing AI. Given AI is a vast and impactful topic, it has the potential to greatly accelerate managed service organization capabilities. [...]
What You’ll Learn If you ever wondered what it feels like to be a CX leader, this is where you need to be! Interactions 2024 is where the future of CX is defined. Join the largest CX industry event at the BRAND NEW Fontainebleau Hotel in Las Vegas to experience firsthand the latest innovation, insights, [...]
Supporting your customers - no matter what department you work in - is key to driving value and ROI from your product(s). But customers often have nuanced, specific questions they need answers to in order to be successful - and with fewer resources available, you may be struggling with how to still deliver an optimal [...]
Emerging technologies coupled with heightened competition means that today’s consumer is more empowered than ever before. As marketers vie for the attention of consumers, one strategy remains a proven success in driving engagement, loyalty and trust: Personalization. But for personalization to be successful it needs to be scalable to a users entire experience, which is [...]
Overview Customer success (CS) has become a cornerstone business strategy, yet challenges remain in quantifying its true value. TSIA's Customer Success research area addresses this issue head-on in a new research journey, Maximizing Your Customer Success Team. This webinar will be the first of a three-part webinar series that will explore current difficulties customer success [...]
What You’ll Learn The future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital — empathy, trust and [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
What You’ll Learn The future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital — empathy, trust and [...]
Overview This webinar reveals cutting-edge trends in technology and services offering management, spotlighting how market pacesetters monetize value within their service offerings. Drawing on extensive insights from our ongoing collaboration with TSIA member companies, we'll examine how specific elements of value are being designed into service offers and portfolios. In our work with TSIA member [...]
Digital transformation is only effective if you’re able to manage its risks and build resilience. It takes a modern approach—and a modern platform— to meet these new challenges. Join us for a valuable virtual seminar, Managing risk in digital transformation and building resilience. You’ll discover how ServiceNow’s integrated risk management products can help you manage [...]