Presented by Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado About this talk Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success. In this [...]
Presented by Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado About this talk Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success. In this [...]
Do you know if your customers are utilizing key facets of your product suite? Do you know which features are stickiest? Do your CSMs take action against Product-led insights? Join us for a discussion around: How product data can surface actionable insights for CSMs to lead with Identifying key usage habits that make a customer [...]
Join our panel discussion with three CS experts to understand how to boost customer success with efficient client education Our 3 panelists will discuss how to boost customer success with efficient client education Sally Donaldson – Customer Success Lead at StreamNative Mathilde Fouquet – Lead Client Success Manager at Bazaarvoice Ky Ismet – VP of Customer Success at [...]
When you buy Jama Connect, you’re not just buying the #1 requirements management solution on the market. Our Customer Success team stands behind you, delivering the expertise, guidance, and resources you need to see a quick return on your investment and achieve your business goals. Our adoption-oriented approach balances industry best practices with the practicalities [...]
During this Master Class, guest Alessandra Conca, Manager Customer Onboarding at Hubspot, will teach us how to construct a winning strategy for customer education, delivering the right content to the right stakeholder, at the right time. Alessandra has over 10 years of experience in customer success, consulting, project and change management. In the last 6 years she [...]
It’s a challenging time in the world -- and in the world of SaaS. With investments slowing and multiples down, companies are now bracing for a bumpy few years. Companies that are prepared to weather the ups and downs will come out many times stronger. Join Gainsight CEO Nick Mehta and CCO Kellie Capote alongside [...]
Every job needs to be measured to determine how well it is being performed and therefore to know both who to reward for good performance, and where to devote time and effort in making improvements. One essential aspect of measurement is the KPI or Key Performance Indicator, which provides a benchmark or standard to aim [...]
Thursday, July 28, 2022 11::00am - 12:0pm ET Host: Laura Hayes Brown Topic: Prioritizing and Growing CS Ops Mindset REGISTER NOW ---------- Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our [...]
Your customer success team is directly responsible for creating happy customers - and that’s not an easy task. To make your team as successful as possible, you have to ensure you’re hiring people with a very particular set of skills and personality traits - some of which are still being defined. As a relatively new [...]