Presented by Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm About this talk Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customers loved. Enter chatbots and automation. With the right support strategy, Livestorm took [...]
Before digital products became the business, customer acquisition was the end game. But that's no longer enough. Today's winners are optimizing for engagement, activation, loyalty, and the end-to-end digital journey. In this two-part webinar series, experts from Amplitude will discuss the metrics, frameworks, and tools that are helping today's most successful brands move beyond thinking [...]
Join us in Miami and get the best of inspiration and innovation at our 2-day global gathering of expert customer success practitioners and innovative customer journey creators. Welcome to Miami Dive right into a dynamic, engaging program that’s interactive and community-led so you can create and exchange CS best practices and tools to drive your [...]
Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as your services become more remote and predictive, they also tend to become less visible and tangible. This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got from [...]
With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role. So how can you become advocates for the growth and realize your customers’ value? 📈 We’ll reveal all in our session on Wednesday, September 14 with Corporate Visions. 📅 8am PDT | 11am EDT | 4pm BST - [...]
The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach employee privacy and erode trust. The net result is often a culture of skepticism, caution, and doubt amongst a workforce. With the Work-from-Anywhere movement here to stay however, the need for senior leadership and management [...]
What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as you think!). Sheri Killingsworth, VP of Marketing & Communications, and Nicole McLemore, National Director of Marketing Operations, from Lincoln Property Company, will join Knock’s VP of Customer Success Hanna Hilts to explore how AI can [...]
About Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as your services become more remote and predictive, they also tend to become less visible and tangible. This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got [...]
An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ These cafe’s provide a great opportunity to [...]
When it comes to monitoring your customer's success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe [...]