Manufacturers worldwide are looking to gain a competitive advantage in 2022 by enhancing their customer service. They are rethinking how they interact with their customers to ensure a digital-first service experience and a proactive approach that builds customer confidence. But how can manufacturers identify strategic priorities and investments for the year ahead? Join this webinar […]

Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team. In this webinar, we’ll show you how to introduce customer support automation with Intercom’s conversational support funnel framework and explain how Intercom’s customers improved support efficiency with automation. You’ll discover: […]

For most businesses, finding brand new customers can be an expensive and time-consuming activity, especially during economic downturns where new customer growth can be hard to achieve. That being the case, what can the Customer Success Team do during difficult times to help the business stay afloat and remain profitable and perhaps even continue to […]

Thursday, September 8, 2022 110:00am – 12:00pm ET Host: Andrew Marks Topic: TBD REGISTER NOW _________ Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to […]

The Durable Growth Playbook will change how your business handles the market. The businesses that succeed are those that can drive growth regardless of the economic environment. They can equip their customer success teams to drive greater net revenue retention and empower their product teams to drive greater product adoption and product-led growth. And they can emerge […]

Presented by Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm About this talk Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customers loved. Enter chatbots and automation. With the right support strategy, Livestorm took […]

Before digital products became the business, customer acquisition was the end game. But that’s no longer enough. Today’s winners are optimizing for engagement, activation, loyalty, and the end-to-end digital journey. In this two-part webinar series, experts from Amplitude will discuss the metrics, frameworks, and tools that are helping today’s most successful brands move beyond thinking […]

Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as your services become more remote and predictive, they also tend to become less visible and tangible. This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got from […]

The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach employee privacy and erode trust. The net result is often a culture of skepticism, caution, and doubt amongst a workforce. With the Work-from-Anywhere movement here to stay however, the need for senior leadership and management […]

What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as you think!). Sheri Killingsworth, VP of Marketing & Communications, and Nicole McLemore, National Director of Marketing Operations, from Lincoln Property Company, will join Knock’s VP of Customer Success Hanna Hilts to explore how AI can […]

About Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as your services become more remote and predictive, they also tend to become less visible and tangible. This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got […]

An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa ☕️   These cafe’s provide a great opportunity to […]

When it comes to monitoring your customer’s success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe […]

Thursday, September 15, 2022 11:00am – 12:00pm ET Host: TBD Topic: TBD REGISTER NOW Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, […]

Europe’s Startup Customer Success Summit, 1 day, 15 experts, infinite insights to scale your startup’s Customer Success. About this event Here you go for the full agenda: 9:30-10:00 👉 How to Pitch Customer Success to your Sales-Focused Founders – Valentina Ricupero from Valentina Ricupero Business Consulting 10:00-10:30 👉 Scaling up Customer Success for 50K customers […]

Strong customer relationships are at the heart of all great and growing brands. Yet, it’s increasingly challenging for today’s marketers to meet customer expectations —making personalization critical to beating out the competition and driving efficient business outcomes. According to Twilio Segment’s The State of Personalization 2022 report, nearly half (49%) of consumers say they will […]

Join us September 20, 2022 11:00 AM PT / 2:00 PM ET TSIA’s latest book, Digital Hesitation, discusses the value maze in most B2B companies. “Piece by piece, decision by decision, department by department, you have built a maze around your core value proposition. Your customers must navigate that maze, and it usually is extremely […]

It’s critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most? Join us to discuss those questions and learn more about: Establishing cross-departmental roles and responsibilities Pitching Customer Success to leadership Measuring […]

SEPTEMBER 21, 2022 | 10 AM PT Skilljar’s own VP of Customer Success, Sara Barnes, and our Manager of Implementation Services, Mike Komadina, will share their secrets to leverage customer education to fuel product-led growth. Drive growth, at scale, with a tech-touch All companies benefit when they are more efficient and effective. This is especially […]

Join us September 21, 2022 11:00 AM PT / 2:00 PM ET Do you know what the most critical organizational capabilities are for managed services organizations? TSIA has worked closely with over 200 Managed Service Providers (MSPs) from all regions of the world to understand which capabilities are required to drive successful growth and profitability, […]

Join us September 21, 2022 11:00 AM PT / 2:00 PM ET Do you know what the most critical organizational capabilities are for managed services organizations? TSIA has worked closely with over 200 Managed Service Providers (MSPs) from all regions of the world to understand which capabilities are required to drive successful growth and profitability, […]

Presented by Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom About this talk How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced […]

Overview Remote work is a lasting change emerging from the response to covid-19, having sustained businesses around the world when restrictions on activity forced abrupt changes in their business models. Now, as businesses explore the future of remote and hybrid work, the tug of war between culture and work-life balance begins. For workers, hybrid work […]

72% of B2B buyers say they prefer a rep-free purchase experience, indicating they are embracing online research and digital commerce buying, according to Gartner research. However, B2B buyers struggle to make high-quality purchases due to factors such as environmental uncertainty, organizational change, fractured group buying dynamics, and exposure to conflicting information. B2B marketing leaders should […]

Date/Time: Friday, September 23 at 12:00pm ET What is Servant Leadership (really)? Is it for me can it help me become a more effective leader? We will discuss some truths about this popular leadership philosophy along with some myths that are out there. We’ll discuss some methods for implementation, hurdles and pitfalls to watch out […]

The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to help transition into CS. About this event We are Melo Associates, a Recruitment Firm based in Chicago that focuses on Customer Success Recruiting. We get many questions from awesome professionals that want to move into the […]

Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss […]

Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this talk In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at […]

We’ll look at effective ways to follow-up with customers. We’ll also demo the follow-up tool included in every sales training subscription. About this event In this webinar, you’ll learn easy and effective ways to follow up with your customers. You’ll also learn to use the customer follow-up tool included in your Furniture Sales Training subscription. […]

The long-term success of your business, and your ability to drive market-leading Net Dollar Retention, depends on your ability to retain and grow your current customer base. As the value center of your recurring revenue business, Customer Success plays a crucial role in powering this growth engine. To unlock the potential of this organization, and […]

How do you get the coverage model right for Customer Success as you grow? Is it possible to do more Customer Success with the same resources? Can we scale effectively AND improve the customer experience? Join our webinar with special guest Natascha Evans, VP Global Enterprise Customer Success at Salesloft. Agenda 1. Common challenges in coverage as […]

How Organizations are Future-Proofing Business by Harnessing Company and Employee Knowledge // Live Wednesday, September 28 at 9am PT/ 12pm ET Knowledge should be a strategic advantage for your business. The collective knowledge of your organization and its people fuels innovation, improves operations, and helps shape the customer experience. Yet many organizations struggle to capture, preserve, share, […]

Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their renewal or repurchase dates approach. Chief sales officers (CSOs) often underestimate the customer success team’s impact in guiding customers to current value realization and its potential to drive growth. CSOs need seamless interaction partnerships between […]

Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that customer discovery is an essential first (and ongoing) step in creating a new product, service, or business. Understanding who your potential customer is, what keeps them up at night, and what motivates them to solve […]

ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has […]