Partner networks are an increasingly important avenue to increase product and service sales, and to deliver service engagements. For a third of tech companies, 75% or more of revenue comes from reseller partners. And on average, 18% of professional services projects are delivered by subcontractors or partners, but these projects average a much lower margin […]

Wednesday, Nov 30, 2022, 2:00 – 3:00 pm EST Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals – and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with […]

We have invited Jade Cass from G2 to talk about why advocacy is rocket fuel to your growth and how Customer Success can build an effective advocacy machine. Agenda 1. How advocacy works, what buyers look for and what impact this can have on your business 2. Common challenges in creating and maintaining advocacy programs […]

The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe and beyond have taken a great interest into what the growth of SaaS and Customer Success looks like within this region now, as well as trends for the future. On […]

Webinar highlights Learn about Oracle Guided Learning (OGL) and hear about one customer’s successful implementation. Oracle Guided Learning is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work. During this webinar, we will: Outline the key features of OGL and then run a short demonstration Discuss the recent […]

How to hire, develop and grow high performing teams in Customer Success Agenda 1. Why people quit Customer Success and the early signs to look out for. 2. What motivates people and the keys to peak performance. 3. The different roles of Customer Success and what to expect and competences required. 4. How to build career paths and enable continuous […]

If we learned anything from the past two years fighting the talent war and dealing with economic uncertainty, it is that change is happening more rapidly than ever before. Professional services organizations (PSOs) have taken different paths to success, including hoarding talent, laying off employees, and leaning into freelancers versus backfilling open roles. But focusing […]

Over the past year, TSIA has received a high number of inquiries related to incident lifecycle management. At TSIA, we’re surprised by the number of companies that are facing this challenge, which can negatively impact Support’s ability to deliver customer outcomes. But don’t worry—we’ve got your back. In this 45-minute webinar, we will discuss the […]

Please join us for an interactive customer-only webinar with the Everbridge Customer Success Team, who will review the process to send an Incident Notification from Everbridge. This session will go through the basics of launching an Incident and follow up reporting, covering best practices of:   Selecting an Individual Template or Scenario Entering Details Incident […]

AGI Technology Roundtable | The Evolution of XaaS Customer Success Thursday, December 8 | 2 – 3pm ET Customer success has evolved into the cornerstone of a successful recurring XaaS revenue model. But how are leading companies changing coverage, engagement models, organization structure and the overall customer success role to keep up with the evolution? […]

Companies trying to scale their revenue growth are constantly looking for ways to cost-effectively generate more qualified leads. In terms of expansion opportunities within their existing customer base, they want to convert leads to opportunities and ultimately close those opportunities as quickly as possible. In order to generate more expansion revenue, companies are having their […]

Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes simple sense for success teams to […]

For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services was on its way to the dustbin of history, made obsolete by the rapid advancement of cloud technology and the swallowing of everything by software, managed services, and customer success. But more recent trends and […]

The macro-economic data tends to indicate that 2023 could be a difficult year for at least some companies, yet at the same time, customer retention and net revenue growth will remain ambitions for the majority of businesses. How can Customer Success Management contribute to business success in 2023? Direct link to the Live Room – https://event.webinarjam.com/go/live/297/ryr5pcmluqs6sl

Does your CS team struggle to get your customers to take the actions necessary to drive adoption and achieve clear, measurable outcomes? Despite your CSM’s best efforts, do your customers ignore emails, skip meetings, neglect to complete action items, or otherwise sabotage their own success (and yours)? In this session, you will learn how to […]

Thursday, December 15, 2022 11:00am – 12:00pm ET Host: TBD Topic: TBD REGISTER NOW ———- Are you in CS Operations and are building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to […]

Welcome to DeepTarget’s Customer Success Webinar designed specifically for YOU! Thirty minutes packed with industry insights and DeepTarget helpful hints to maximize your member/customer engagement. Make sure and sign up for all our customer success webinars at deeptarget.com/webinars.

Professional services organizations have been on a growth trajectory over the last few years. However, with economic headwinds on the horizon, it has become imperative for professional services organizations to proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead. According to TSIA, even though 73% of B2B technology companies expect […]

Understanding what it means to have a service orientation, and mastering the fundamentals of service are critical to people in Customer Service, Customer Support and Customer Success, but also on sales, marketing, finance and HR. Join LinkedIn Learning Instructors Chris Croft (Customer Service Mastery https://bit.ly/3SF01IA )and Robbie Kellman Baxter (Develop a Service Orientation https://bit.ly/3fspS8l ) […]

We are often told by our students that they are tasked with getting in front of more senior business decision makers and holding more business outcomes-relevant conversations with those BDMs. We believe that this is a great thing to aspire to… but how is it achieved? Join our CEO and award-winning author Rick Adams as […]

During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning. Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is […]