Look around you, our SaaS universe is undergoing massive change. The last decade literally built CS as we know it today, and the next decade will see a change to virtually all that we have learned. You feel it, your team does, and it’s showing from the questions you’re getting from your leadership team(s), investors […]

In today’s ever-evolving business landscape, Managed Services providers constantly seek innovative ways to deliver enhanced value to their clients. Artificial Intelligence (AI) has emerged as a transformative force, offering a multitude of capabilities that can revolutionize the way Managed Services operate. Join TSIA’s George Humphrey, Vice President and Managing Director of Research, for an interactive […]

Finding more ways to cover rising event costs and further monetize your programs sounds great, doesn’t it? We’re sharing practical tips for improving and making your room block management strategy more profitable! During this webinar, you’ll learn how to: Activate sponsorships and charge booking fees Negotiate to receive rebates from hotels or CVBs Use technology […]

Presented by Abhi Rele & Natasha Mayekar of ServiceNow About this talk In today’s environment, organizations are being forced to drive efficiencies, while differentiating to meet rising customer expectations and remain competitive. This leaves organizations wondering whether they need to pick between the two. The truth is you can do both. Join us for this […]

Whether you know it or not, you’re a part of several communities, whether that be your child’s sports team, a group of fellow local employees, or a gym. Hear from Gainsight’s Chief Strategy Officer, Robin Van Lieshout, and Community Principal Program Manager, Kenneth Refsgaard, as they discuss how to leverage communities as a growth strategy. […]

When Thursday, December 11 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

In today’s fiercely competitive business landscape, customer loyalty (and the increased revenue that comes with it) is the ultimate prize—but it’s not easy to win. Modern consumers have high expectations and won’t hesitate to switch brands if those expectations aren’t met. To find out how CX leaders can remain competitive in this new landscape, we […]

Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience! Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your […]

Recent TSIA surveys have unveiled a significant shift in the tech industry: most companies are now strategically monetizing Customer Success services, typically blending support, education, and adoption services. With 60% of these companies reporting profitable outcomes, a few critical questions arise: Is your business poised to leverage this strategic pivot effectively? Are you equipped to […]

Presented by Danny Cruz, Calendly | Rachel Provan, Provan Success | Tyler McNally, Gainsight | Rich Messmer, Zapier About this talk Customer success teams have a dual role in building strong customer relationships and delivering high-volume support. According to a webinar survey, with all the time spent serving customers, 40% of respondents said proving their […]

As we close out 2023…inflation, budget constraints, and under-staffed planning teams are top of mind. How do you manage these competing priorities? Join us for a webinar where we’ll dive into the best practices and strategies for saving on costs and streamlining your processes. No matter what type of event professional you are, this webinar […]

Join us for the third installment of Maximizing Value from AdaptiveWork Reporting Capabilities. This session will focus on live examples based on questions we’ve received over the first two sessions. Topics of discussion include: Reporting Options Views vs Reports vs Dashboards Reporting “Nuggets” Automating Document Generation Extraction Capabilities Reporting via API We look forward to […]

When Thursday, December 21 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

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