Working to the Customer’s Agenda

A discussion about what is meant by the term "the customer's agenda" and why it is important for CSMs both to know what this agenda is and then to do what they can to help their customer to achieve it. Working to the Customer's Agenda Suppliers Need Customers to Remain as Customers Realizing [...]

PracticalCSM2022-10-12T22:59:11+01:00Categories: Level 3, Phase 6: Value Realization|Tags: achieve, agenda, attain, Customer, desire, need, outcome, realization, requirement, Value|

Meetings Best Practice

A detailed, step by step guide to creating and leading productive and efficient meetings. Meetings Best Practice

PracticalCSM2022-10-12T20:52:57+01:00Categories: Level 2, Phase 2: Commitment|Tags: agenda, attend, best practice, Customer, meeting, outcomes, Process, results, stakeholder|