Reporting on the Financial Returns from the Investment

A discussion on how to report financial returns from the customer's investment in the solution and in their initiative more eidely. Reporting on the Financial Returns from the Investment

PracticalCSM2022-10-12T23:03:10+01:00Categories: Level 3, Phase 6: Value Realization|Tags: attain, Chart, measure, outcome, progress, realization, report, table, Value|

Reporting on Progress Towards Outcome Attainment

A discussion on how to report on progress towards the customer's attainment of their desired and required busines soutcomes. Reporting on Progress Towards Outcome Attainment

PracticalCSM2022-10-12T23:02:56+01:00Categories: Level 3, Phase 6: Value Realization|Tags: attain, Chart, measure, outcome, progress, realization, report, table, Value|

Working to the Customer’s Agenda

A discussion about what is meant by the term "the customer's agenda" and why it is important for CSMs both to know what this agenda is and then to do what they can to help their customer to achieve it. Working to the Customer's Agenda Suppliers Need Customers to Remain as Customers Realizing [...]

PracticalCSM2022-10-12T22:59:11+01:00Categories: Level 3, Phase 6: Value Realization|Tags: achieve, agenda, attain, Customer, desire, need, outcome, realization, requirement, Value|