Reporting on the Financial Returns from the Investment

A discussion on how to report financial returns from the customer's investment in the solution and in their initiative more eidely. Reporting on the Financial Returns from the Investment

PracticalCSM2022-10-12T23:03:10+01:00Categories: Level 3, Phase 6: Value Realization|Tags: attain, Chart, measure, outcome, progress, realization, report, table, Value|

Reporting on Progress Towards Outcome Attainment

A discussion on how to report on progress towards the customer's attainment of their desired and required busines soutcomes. Reporting on Progress Towards Outcome Attainment

PracticalCSM2022-10-12T23:02:56+01:00Categories: Level 3, Phase 6: Value Realization|Tags: attain, Chart, measure, outcome, progress, realization, report, table, Value|

The Customer Research Checklist Tool Part Four

Fourth of four parts of a discussion about how to use the Customer Research Checklist Tool as a template for performing preparatory research for a new customer engagement. This part discusses the Progress tab and provides advice on utilization. The Customer Research Checklist Tool: Progress Tab The Customer Research Checklist Tool: Utilization [...]

PracticalCSM2022-10-12T20:21:30+01:00Categories: Level 2, Phase 1: Preparation|Tags: Analysis, Checklist, Customer, data, information, progress, Research, template, tool, utilization|