Are You Selling Products or Outcomes? (Audio) PracticalCSM2022-11-01T15:24:43+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Podcasts|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
Management vs Leadership PracticalCSM2022-10-09T22:23:06+01:00Categories: Bite-sized Learning, CPD, Team Leadership and Management, Videos|Tags: Decision, leader, leadership, leading, Management, manager, managing, role, Strategy, tactics| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 3 (Audio) PracticalCSM2022-11-01T15:22:48+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2 (Audio) PracticalCSM2022-11-01T15:22:42+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1 (Audio) PracticalCSM2022-11-01T16:05:17+01:00Categories: CPD, Customer Success Strategy, Podcasts|Tags: Customer Success, efficiency, jake, platform, productivity, software, sorofman, Strategy, Tools| Read More
Customer Lifecycle at Scale – Part 3 PracticalCSM2022-10-09T21:47:57+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
Customer Lifecycle at Scale – Part 2 PracticalCSM2022-10-09T21:46:59+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
Customer Lifecycle at Scale – Part 1 PracticalCSM2022-10-09T21:44:06+01:00Categories: CPD, Videos|Tags: cisco, community, Customer, lifecycle, Management, reseller, scale, Strategy, success, webinar| Read More
Are You Selling Products or Outcomes? PracticalCSM2022-10-09T21:14:41+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: Customer, outcomes, partner, products, SaaS, Sales, Selling, services, Strategy, Supplier| Read More
Is there a need for Customer Success-as-a-Service (CSaaS)? ula.chlus@practicalcsm.com2022-10-09T20:48:17+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: as-a-service, CSaaS, External, Planning, scalability, scale, scaling, services, Strategy, XaaS| Read More
