Using the Stakeholder Management Matrix
An overview of what the Stakeholder Management Matrix is and practical advice on how to use it to create a stakeholder management matrix for a customer engagement Using the Stakeholder Management Matrix
Using the RACI Matrix
An overview of what the RACI Matrix is and practical advice on how to use it to determine stakeholder roles within any customer engagement Using the RACI Matrix
Meetings Best Practice
A detailed, step by step guide to creating and leading productive and efficient meetings. Meetings Best Practice
The Customer Success Proposal
An explanation of what a customer success propsal is, together with a discussion about what to put into it and how to use it. An explanation of what a customer success propsal is, together with a discussion about what to put into it and how to use it.
Working with the Customer: Credibility & Rapport
A discussion about how to create, develop and manage relationships with customer stakeholders, with a particular focus on the importance of both credibility and rapport. Working With the Customer: Credibility & Rapport
Working with the Customer: Key Concepts
An overview of the purpose and process of working with the customer, together with a brief discussion of the fundamental knowledge and skills necessary to engage successfully with customer stakeholders. Working With the Customer: Key Concepts