Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

In today’s hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. […]

Presented by Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx About this talk Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support – Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of […]

Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because of inefficient sales models. Join Jack Johnson, TSIA’s VP of Customer Growth and Renewal as he discusses how companies are orchestrating the use of renewal specialists to reduce the high cost of sales and improve […]

Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want […]

Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were – despite being unable to meet customers in-person at their restaurants. […]

Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer Success in an economic downturn. CSN Cafes are designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the […]

An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes […]

When Thursday, July 6 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Is your customer education organization under-leveraging technology for content development, operations, credentialing, and sales and marketing? With ChatGPT and all things generative AI on the rise, customer education organizations need to leverage the results of TSIA’s Education Services Technology Stack Survey now more than ever. Please join Maria Manning-Chapman, Distinguished VP, Education Services Research, and […]

Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach […]

At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process. In fact, just over 50% of the industry has adopted the CES survey best practice. In this 45-minute webinar, we will share best […]

Our Guest Speaker:   Chris Schembra Wall Street Journal Bestselling Author and Founder 7:47 Ari Hoffman VP, Customer Marketing and Advocacy Influitive   Date: July 18, 2023 at 2:00 PM ET/11:00 AM PT Duration: 60 minutes Session Overview Join us for a special webinar that will go beyond the usual tactics and strategies of customer marketing, and […]

There are signs that artificial intelligence (AI) is well on the way to revolutionizing the way many businesses operate, and the technology professional services industry is no exception. As AI continues to evolve and transform various sectors, it’s become crucial for the PS community to understand its impact on their field. Join Bo DiMuccio, Distinguished […]

Wednesday, July 19, 2:00 – 3:00 PM EDT Struggling to scale your Customer Success organization? In this interactive session, Lynn Tsoflias will cover how to scale a Customer Success organization by implementing a digital strategy and improving team productivity. Attendees will gain valuable insights and practical tips on using digital strategies that reduce the cost […]

When Thursday, July 20 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Unlocking hidden opportunities: harnessing Experian’s partner data in Adobe Real-Time CDP —Live on Thursday, July 20 at 11am PT / 2pm ET— Adobe Real-Time CDP serves as a single system for data management across the customer lifecycle – customers can grow and retain existing customer relationships and also use Real-Time CDP to acquire new customers. With […]

If you’re curious about what really drives customer loyalty in 2023, here’s a hint: It’s not about “surprising and delighting.” —Live on Monday, July 24 at 11am PT / 2pm ET— Are you curious about what really drives customer loyalty in 2023? Here’s a hint: It’s not about “surprising and delighting.” In today’s uncertain macroeconomic landscape, customer experience […]

We are continuing the rollout of our new Planview PPM Pro webinar Series entitled ‘Maximizing Value from PPM Pro’ that will focus on helping you increase the value you are receiving from the Planview PPM Pro product and Planview’s broader platform for connected work. This is a monthly series spotlighting key value areas and will […]

Join us for a 20-minute webinar where we’ll showcase how the integration between ChurnZero and leading LMS platform, Northpass, can revolutionize your customer education program. Learn how to manage, automate, and scale your education initiatives to drive success throughout the customer’s journey. Discover how Northpass’ robust learning management system, seamlessly integrated with ChurnZero, empowers you […]

Discover how this switch paved the way for a future of innovation, empowering the organization to achieve new heights of efficiency and productivity. Gain valuable insights and firsthand experiences that will inspire you to explore the transformative potential of Certinal for your own business. Key Takeaways: Accelerated Migration: Learn how the early eSigner adopter effortlessly […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

Gainsight acquires leading customer education platform Northpass Customer Success is an ongoing journey, and that includes customer education. Northpass is the leading customer education platform that helps companies create engaging and effective digital customer education programs. Gainsight’s acquisition of Northpass allows businesses to leverage the only end-to-end Digital Customer Success (DCS) platform in the market. […]

Daniel Silverstein leads a 100+ post-sales team at Carta, and his secret to scaling and growing customer revenue has been orchestrating the customer lifecycle to drive engagement. Ask his team and they’ll tell you one of Daniel’s favorite sayings: “Revenue is the result of engagement, not the purpose of it.” In this exclusive event, you’ll […]

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss: Health scoring best […]

In this webinar, you’ll learn from a proven operator who’s actually done it. We’ll cover how to; plan, scale, and hire for a CS function that not only supports your company’s growth but also helps fuel and accelerate it!

Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business processes, or lack of skills and development opportunities. But the fact is that skills tracking and development isn’t only a burnout issue within your professional services ranks, it impacts customer satisfaction as well—do you know […]

Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such […]

Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how important it is to keep and grow your existing customers, especially when economic headwinds make finding new customers difficult. But how do you orchestrate the relationship between your sales team and your customer success organization […]

When Thursday, August 3 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Can you increase your subscribers with a login screen? Yep. —Live on Thursday, August 3 at 11am PT / 2pm ET— We all know how frustrating passwords can be—remembering them, recovering them, not to mention meeting complex requirements. Now imagine how your subscribers feel when they encounter these same pain points on your apps. It’s time for a […]