Part two of two on why it is important to take a regular step back from day-to-day activities in order to assess those activities' value to yourself, your company and your customers. The focus of this part is on assessing value to your own company and to yourself. What Value Has the Supplier [...]
Part one of two on why it is important to take a regular step back from day-to-day activities in order to assess those activities' value to yourself, your company and your customers. The focus of this part is on assessing value to the customer. Why Evaluate What We Do? What Value Has the [...]
A discussion about EBR (executive business review) best pratice, including the role of the CSM at EBRs, how to manage an EBR and how to ensure your EBR is valuable to senior stakeholders. Executive Business Review Best Practice Getting Senior Stakeholders to Attend
An explanation of the role and purpose of the EBR (executive business review) and a discussion on how to structure an EBR, who to invite to them and how often to have them. Overview of the Executive Business Review (EBR) Cadence & Attendees the Executive Business Review Structure of an Executive Business Review [...]
An overview of the workshop as a tool for researching and analysing information and for gaining concensus agreement and commitment from customer stakeholders. Research Techniques: The Workshop
A detailed, step by step guide to creating and leading productive and efficient meetings. Meetings Best Practice
An overview of the purpose and process of working with the customer, together with a brief discussion of the fundamental knowledge and skills necessary to engage successfully with customer stakeholders. Working With the Customer: Key Concepts
A discussion on the importance of and recommended best practice for engagement planning prior to meeting the customer's stakeholders, and an overview of the Engagement Strategy Tool. Engagement Planning & Engagement Strategy Tool