Research Techniques: The Workshop
An overview of the workshop as a tool for researching and analysing information and for gaining concensus agreement and commitment from customer stakeholders. Research Techniques: The Workshop
Directly & Indirectly Impacted Users
A discussion on impacted users and an explanation for the difference between directly and indirectly impacted users, together with discussion on why understanding both types of impacted users can be important. Directly & Indirectly Impacted Users
Creating a Stakeholder Management Plan
An overview of what the Stakeholder Management Plan is and practical advice on how to use it to create a stakeholder management plan for a customer engagement. Creating a Stakeholder Management Plan
Engagement Strategy Part Two
Part two of two parts of a discussion about how to create an engagement strategy. This part discusses outcomes, milestones, measurements, activities and roadmaps. Engagement Strategy: Outcomes, Milestones & Measurements Engagement Strategy: Activities & Roadmap
Engagement Strategy Part One
Part one of two parts of a discussion about how to create an engagement strategy. This part discusses priority, complexity and maturity. Engagement Strategy: Priority, Complexity & Maturity
Engagement Planning & Engagement Strategy Tool
A discussion on the importance of and recommended best practice for engagement planning prior to meeting the customer's stakeholders, and an overview of the Engagement Strategy Tool. Engagement Planning & Engagement Strategy Tool