Onboarding Vs Adoption Vs Value Realization
An overview of the differences between onboarding, adoption and value realization phases within the Practical CSM Framework. Onboarding Vs Adoption Vs Value Realization
Why is Onboarding Important?
A discussion on why onboarding is important to get right from the perspectives of both customers and suppliers. Why is Onboarding Important?
What is “Onboarding”?
An explanation for what is meant by the term "onboarding" and a brief overview of what it includes. What is "Onboarding"?
Completing the Customer Success Proposal
Practical advice on how to create a customer success propsal for a customer engagement and how to present it to and use it with customer stakeholders Completing the Customer Success Proposal
Creating a Stakeholder Management Plan
An overview of what the Stakeholder Management Plan is and practical advice on how to use it to create a stakeholder management plan for a customer engagement. Creating a Stakeholder Management Plan
Using the Stakeholder Management Matrix
An overview of what the Stakeholder Management Matrix is and practical advice on how to use it to create a stakeholder management matrix for a customer engagement Using the Stakeholder Management Matrix
Using the RACI Matrix
An overview of what the RACI Matrix is and practical advice on how to use it to determine stakeholder roles within any customer engagement Using the RACI Matrix
Meetings Best Practice
A detailed, step by step guide to creating and leading productive and efficient meetings. Meetings Best Practice
The Customer Success Proposal
An explanation of what a customer success propsal is, together with a discussion about what to put into it and how to use it. An explanation of what a customer success propsal is, together with a discussion about what to put into it and how to use it.
Working with the Customer: Credibility & Rapport
A discussion about how to create, develop and manage relationships with customer stakeholders, with a particular focus on the importance of both credibility and rapport. Working With the Customer: Credibility & Rapport